Scaling Success with Jessica Millhiser: SOPs, Client Journeys, and Strategic Business Growth

Richard Walsh is joined by Jessica Millhiser of J Mills Consulting to explore the journey from ideas to paper and the importance of SOPs. Jessica shares her entrepreneurial story, delving into back office insights and five foundational business pillars. They discuss the significance of business identity and strategic CEO pauses, and how SOPs ensure consistency. The episode highlights the outcome of SOP implementation and the four pillars of growth. They also cover the client journey, building relationships for lifetime value, and offboarding strategies. Richard and Jessica discuss defining success, team management, and the role of metrics and KPIs. Jessica offers final thoughts and encouragement, while Richard emphasizes systems thinking.

Speakers

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Jessica Millhiser

Guest • 48%

Richard Walsh

Host • 52%

Chapters

0:00	Ideas to Paper & SOPs Overview
0:49	Introducing Richard Walsh & Guest
1:25	Guest Introduction: Jessica Millhiser & J Mills Consulting
2:14	Jessica's Entrepreneurial Journey & Business Consulting
5:24	Back Office Insights & Five Foundational Business Pillars
10:13	Business Identity & Strategic CEO Pauses
16:00	SOPs and Documentation for Consistency
27:06	Outcome of Implementing SOPs & Four Pillars of Growth
28:31	Client Journey & World-Class Experience
33:13	Building Relationships & Lifetime Profitable Value
36:34	Offboarding Clients & Post-Completion Relationships
40:35	Benefits of Hosting Client Appreciation Events
45:17	Defining Success in Business
48:24	Team Management: Expectations & Consequences
51:11	Managing Team Performance with Metrics & KPIs
52:17	Seeking External Help for Business Growth
53:48	Jessica's Final Thoughts & Encouragement
54:29	Contact Info & Services of Jessica Millhiser
55:09	Richard's Takeaway: Systems Thinking
55:51	Closing Remarks & Next Episode Teaser
55:58	Sponsor: Sharpen The Spear Coaching

Transcript

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